Never Miss a Call
Available to Surmado Sites customers
Scout answers the calls you miss, has a real conversation, and briefs you on every one.
Want to hear Scout? Call the demo line: +1 (602) 584-0223
Scout Picks Up When You Can't
A missed call is a missed customer. Voicemail loses them.
Scout has a real conversation instead. It greets callers in your voice, answers what it can from your site, and captures the rest.
You tell Scout how to greet, what to ask, and what counts as urgent. You never log in. You ask Scout, and Scout works the phone.
A Briefing, Not a Voicemail
Scout doesn't just take a name and number.
After every call you get a briefing: who called, why, how urgent and why, the next step Scout recommends, and a follow-up already drafted. It lands in your inbox.
If a caller shares something sensitive, like medical details or a card number, Scout flags it and keeps it out of the record.
How it works
Migrate to Surmado Sites.
Scout learns your business.
Scout answers and briefs you.
Common questions
Do I need Surmado Sites for this?
Yes. The receptionist is one of the surfaces Scout maintains as part of operating your site. It isn't sold separately, and it's available to Surmado Sites customers.
Is this a robot reading a script?
No. Scout has a real conversation, grounded in your services, hours, and prices. It answers what it can and captures the rest, in your business's voice.
What's in the briefing Scout sends?
Who called and how to reach them, why they called, how urgent it is and why, the next step Scout recommends, and a follow-up message already drafted. It lands in your inbox after the call.
Can I change how Scout answers?
Yes. Tell Scout how to greet, what to capture, and what counts as urgent. Scout uses your hours, services, and service area, and answers your way.
What if a caller shares something sensitive?
Scout flags sensitive details, like medical information or a card number, and keeps them out of the written record while still letting you know the call needs attention.
Is call data private?
Calls are handled under Surmado's Privacy Policy. They are not sold or used to train third-party models.
More questions
How is this different from an answering service or an auto-attendant?
Answering services use people reading a generic script who just take a message, billed per minute. Auto-attendants are menus that deflect callers through options. Scout has a real conversation grounded in your site, then briefs you with the urgency, the next step, and a drafted follow-up, in your voice.
What happens to urgent calls?
Scout reads the urgency and flags it in the briefing, so the emergency surfaces ahead of the routine question. You decide who to call back.
Does it answer in more than one language?
Scout answers in the languages your site supports, using the same per-language register rules that govern your translated pages.
How does the receptionist feed the rest of the system?
The questions callers ask become signal Scout acts on. A question your site doesn't answer becomes a new FAQ or blog post; a repeated request becomes a site fix. The phone feeds the same Scout that writes your content and qualifies your leads.
How do I get it?
It is available to Surmado Sites customers. Scout sets it up as part of operating your site, so there is no separate signup. Join the Surmado Sites list to get in line.